Frequently Asked Questions
About Us
Who are you?
We’re here to help you make your home as unique and comfortable as you are.
We offer a variety of high quality items to enhance every room in your home: From home decor to dining.
What is your mission?
Our mission is to bring you exciting, useful products. The ones that will make your home feel like you.
We believe your home should reflect your personality, provide comfort, and be a hub of innovation.
What categories of products do you offer?
- Nook & Dining: Everything you need for a stylish and efficient kitchen and dining experience.
- Home Decor: Products designed to transform your living space into a reflection of your unique personality and taste.
- Bathroom: Luxurious yet practical products to make your daily routines relaxing and efficient.
Privacy Policy
How do you protect my personal information?
We use industry-standard security measures to protect your information from unauthorized access, alteration, or disclosure.
We also adhere to applicable data protection laws and regulations.
What types of information do you collect?
- Personal Data: Name, address, email, and contact information.
- Payment Information: Securely processed through trusted third-party payment gateways.
- Browsing Data: Non-personal data for website analytics and improvement.
Do you use cookies?
Yes, our website may use cookies to enhance your browsing experience.
You can disable cookies through your browser settings, but this might affect certain functionalities.
Refund Policy
What is your return policy?
We have a 30-day return policy. Items must be in their original condition, unused, with tags, and in original packaging.
Returns must be requested within 30 days of receiving your item.
How can I start a return?
Contact us at support@ihessentials.com with your order number and photos of the products.
We’ll provide instructions on how to send your package back.
Items sent without prior approval will not be accepted.
Are there any items that cannot be returned?
We do not accept returns for perishable goods, custom products, personal care items, hazardous materials, flammable liquids, or gases.
Shipping Policy
What are your shipping times?
We ship worldwide, so delivery times may vary by country.
We aim to process your order within 1-3 business days.
Delivery usually takes 5-10 business days from the time it ships.
Here’s an overview of our estimated shipping times for different regions:
| Country/Region | Processing Time | Delivery Time |
|---|---|---|
| Australia | 1-3 business days | 5-10 business days |
| Europe | 1-3 business days | 5-10 business days |
| New Zealand | 1-3 business days | 5-10 business days |
| United Kingdom | 1-3 business days | 5-10 business days |
| United States | 1-3 business days | 5-10 business days |
Can I track my order?
Yes, you can easily track your orders through our user-friendly interface, providing real-time updates on your shipment's progress.
Please note: As we work with different suppliers, your items may arrive in separate parcels, each with its own tracking number. This allows us to get your items to you as quickly as possible.
Do you ship worldwide?
Yes, we offer global delivery and cater to customers worldwide.